Permitted use
Use SearchComments with public videos for legitimate research, moderation, audience analysis and export workflows. Follow applicable laws and the source platform’s terms.
Availability
Provider availability, public video status, quotas and platform changes can interrupt retrieval. The service is provided without a promise that every comment or reply will be returned.
Your responsibility
Do not use exported data for harassment, unlawful profiling, spam or attempts to identify private information. You are responsible for how you store and use an export.
Paid export credits
Paid packs are one-time purchases, not subscriptions. They add non-expiring row credits to the purchasing account after payment confirmation. A credit is used for each unique comment or reply row delivered by an advanced job; unused job reservations are returned to the account balance. Prices and included credits are shown before checkout.
Payment processing
Creem acts as merchant of record for paid packs and processes payment, applicable indirect taxes and buyer receipts under the Creem Buyer Terms. SearchComments provides and supports the purchased export service.
Refund policy
Paid credit packs are generally non-refundable once credits are delivered to the account. Refunds may be approved for duplicate charges, confirmed payments where credits were not delivered, or a material service failure that SearchComments cannot resolve. Change-of-mind purchases and packs with any consumed or reserved credits are not refundable, except where required by applicable law. Contact support within 14 days of discovering a billing or delivery issue. Approved refunds are processed through Creem to the original payment method, and associated credits are removed from the account.
Support and billing questions
For a missing credit purchase, duplicate charge, failed export, or other service question, email hello@searchcomments.com from the address used for the account. Include the order reference when available, but never send a full payment-card number.
No affiliation
SearchComments is not affiliated with, endorsed by or an official product of TikTok, YouTube or Google.